Payment Policy

Minimum Order Value and Additional Charges

Vaccine Panda accepts bookings with a minimum order value of ₹1,500 within designated Delhi pin codes and a maximum distance of 25 km from our headquarters in Delhi. For bookings below ₹1,500, an additional charge of ₹500 will be applicable. This policy ensures the feasibility of our services and maintains quality standards for all customers within our operational range.

1. Advance and Balance Payment Requirement: All payments, including the balance payment, must be completed before the vaccination begins. The service team will collect the balance payment from the customer at the Customer House, before the vaccine envelope is opened and the service is provided. Any refusal to complete the payment at this stage will be treated as a cancellation, and the ₹200 booking advance will be forfeited. The patient will need to make a fresh booking to reschedule the service.
2. Proof of Online Payment: For the balance of online payments at the Customer’s House, the customer must provide proof of payment, either in the form of a transaction ID or a screenshot or SMS, to the service team. Failure to provide this proof will be regarded as a cancellation, and the booking advance of ₹200 will be forfeited.
3. Routine Day Charges (Monday to Thursday):
   1. Vaccination services booked for Monday to Thursday will include an additional ₹50 discount on the total bill.
   2. A booking advance of ₹200 must be collected 3 days before the scheduled date of service.
4. Weekend Charges (Friday and Saturday):
   1. Vaccinations scheduled for Friday and Saturday will not qualify for the ₹50 additional discount.
   2. Full pre-payment must be made at the time of booking, with no advance payment option.
5. Sunday and Public Holiday Charges:
   1. Vaccinations booked for Sundays or public holidays will not have any additional discount besides the standard offers and deals.
   2. An additional ₹100 service charge will be applied to Sunday bookings.
   3. Full pre-payment must be completed at least 3 days in advance.
6. Needle-Free Vaccination Charges:
   1. Vaccine Panda offers needle-free Vaccinations, for which an additional charge of Rs 200 is applicable.
   2. Full pre-payment must be completed at least 3 days in advance.
7. Custom Date and Time (Any day including weekends, Sundays, and public holidays):
   1. If the customer chooses a specific custom date and time for their vaccination, an additional ₹200 will be charged.
   2. Full pre-payment must be made 3 days in advance.
   3. This option is valid for all weekdays and weekends, including Sundays and public holidays.
   4. No additional weekday discount will be applicable with this option.
8. Payment Terms:
   1. Payments must be completed online through the Vaccine Panda platform using all available online payment options (credit card, debit card, net banking, UPI, etc.) or Cash.
   2. Payment must be completed at the time of booking or 3 days before service, depending on the service day.
   3. A Refundable Booking Advance of Rs 200 is compulsory to accept any booking. The balance amount can be paid by the customer at Home.
   4. Payments for services can be made via credit card, debit card, UPI, and other payment methods listed on the Website and App. All payments are securely processed through third-party providers.

I   . Balance Cash Payments and Prepayment Policy

  a.Cash on Delivery (COD) Charge: For balance cash payments exceeding ₹2,000 made at the customer's home, an additional ₹200 COD fee will be applied to the total amount.

B. Compulsory On Site Prepayment : All payments, including any balance amount, must be fully settled before the vaccine envelope is opened and the vaccination process begins.

J. Offers and Discounts:

a.'DEAL5' for a 5% discount on billing between ₹1,500 and ₹5,000.

b.'DEAL7' for a 7% discount on billing above ₹5,001.

c.₹100 off for first-time customers.

d.Referral discounts (as explained in upcoming section)

Only one offer/ Coupon Code can be used per order, and offers cannot be combined.